Management
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November 7, 2007
 

BOZZUTO PROPERTY MANAGER RECEIVES LEADERSHIP AWARD

 

Greenbelt, MD.....Bozzuto Management Company announced today that Lauren Coshatt, Property Manager at The Lexington at Market Square in Washington D.C., received the American Express Leadership Spotlight Award for 2007, which recognizes leaders in property management industry. Lauren was selected based on her creative approach to customer service and the exceptional results she’s received in sales and resident retention.

The innovative customer service programs Lauren has implemented include resident functions every month at a different restaurant in area, ice cream socials, dry-cleaning valet, birthday cards and anniversary cards and gifts and a “Pet of the Month Club” where a deserving pet wins a doggie day spa gift certificate.

Lauren served as the Property Manager at The Lexington for 1 year and managed a staff of 12 at this 135-unit property. This property consistently maintains a high occupancy and receives superlative scores from its residents in the Bozzuto Annual Resident Satisfaction Survey.

The announcement was made by Julie Smith, President of Bozzuto Management Company. “Lauren is a great example of the level of customer service Bozzuto Management prides itself on delivering day in and day out. She instills in her staff the importance of anticipating and delivering the everyday needs of our residents and is extremely creative in developing customer service initiatives that residents truly appreciate” said Julie Smith.

Prior to serving as Property Manager for The Lexington, Lauren was a Roving Leasing Consultant for the D.C. Metropolitan area. She was then promoted to Assistant Property Manager at The Lexington in 2005 before taking over her responsibilities as Property Manager in 2006. She recently assumed the position of Property Manager at Concord, a 412-unit luxury apartment community in Arlington, VA.

The Bozzuto Management Company, a member of The Bozzuto Group family of companies, maintains a portfolio of apartment communities throughout the East Coast and is recognized by the National Association of Home Builders as one of the nation’s premier residential management companies. Managing all Bozzuto-owned properties as well as properties for a variety of third- party clients, Bozzuto Management has earned a reputation for exceptional management that enhances both the residents’ quality of life and the properties’ financial returns.

Established in 1988, The Bozzuto Group provides a broad range of real estate services -- including development, property management, homebuilding, acquisitions, land development, and construction -- for third party owners as well as its own account. The firm, its principals and operating companies have been the recipients of scores of prestigious honors and awards including the national Pillars of the Industry Awards for Multifamily Development Firm of the Year (2003), Property Management Company of the Year (2000) and Multifamily Builder of the Year (1998). The Bozzuto Group is headquartered in Greenbelt, MD.